Shipping policy

Processing Time

All orders are carefully packed with love (and plenty of care) at our Falala Warehouse.
Please allow 2–3 business days for order processing before dispatch. During peak holiday seasons, processing times may extend slightly we appreciate your patience as we ensure every item reaches you in perfect condition.


Shipping Partners & Timelines

We ship all orders across India through trusted logistics partners, ensuring reliable and timely delivery.

  • Metro Cities: 3–6 business days after dispatch
  • Non-Metro Locations: 5–9 business days after dispatch
  • Remote Areas: 7–12 business days depending on local service availability

Once your order has been shipped, you’ll receive an email update with your tracking details. Our delivery partners will attempt to deliver the package thrice before it is returned back to us. Please provide your complete and accurate address including zip code and mobile number in the delivery address as it will help in making a faster delivery.



Shipping Charges

  • Free Shipping on all orders above ₹2,500
  • For orders below ₹2,500, shipping is auto-calculated at checkout based on product weight and delivery location.
  • This ensures fair and accurate rates no matter where your festive décor is headed!

Packaging & Safety

Each Falala product is fragile  we take utmost care in our packaging process.
All items are wrapped in multi-layer protective packaging (layers of high quality bubble wrap, foam sheets, and sturdy boxes) to ensure your décor arrives safely and beautifully.

If you find any kind of discrepancies, or if the package is upon delivery looks tampered with or damaged, please contact our Customer Service at support@falalachristmas.in or call us on +91 91480 21254 , +91 90357 76926.


Order Tracking

Once dispatched, your tracking link will be shared via Email. You can follow your parcel’s journey in real time.
If your order appears delayed, please reach out to us at support@falalachristmas.in or call us on +91 91480 21254 , +91 90357 76926 , and we’ll assist right away.


Delays & Exceptions

Please note that unforeseen circumstances such as courier delays, weather disruptions, or public holidays may occasionally affect delivery times.
Rest assured, our team will always keep you informed and work to resolve any delays promptly.


Need Help?

Our team is here to make your Falala experience merry and smooth!
 For any shipping-related queries, please contact: support@falalachristmas.in or call us on +91 91480 21254 , +91 90357 76926