Refund policy

Our Promise

Thank you for shopping with Falala Christmas Decor.
 We take great pride in the quality and safe delivery of our products. Every shipment is carefully inspected and securely packed before leaving our warehouse to ensure your purchase reaches you in perfect condition.


No Returns or Exchanges

As a policy, we do not accept returns or exchanges once a product has been delivered.
Each item in our collection is seasonal, and often fragile in nature making it non-returnable. We are not liable for the damages made by the courier company. 


Refunds for Product Issues

In the rare event that you receive:

  • A damaged or defective product, or
  • A wrong item delivered,

We're happy to help make it right!

To report an issue, please contact us within 48 hours of product receipt at 

 support@falalachristmas.in or call us on +91 91480 21254 , +91 90357 76926 (10 AM - 7 PM | Mon - Sat), along with your:

  • Order number
  • Date of transaction
  • Clear images or an unboxing video of the product

 

Our team will review your request and respond within 48 working hours. Once verified, we will issue a refund or replacement at our discretion to ensure your experience remains smooth and delightful. 


Conditions for Refund Eligibility

  • The issue must be reported within 48 hours of product delivery.
  • The item must be unused, undamaged, and in its original packaging until your claim is reviewed.
  • Refunds are processed only for verified quality or delivery issues.

Please note: Falala reserves the right to approve or deny any refund claim based on our internal quality checks.


No Cash on Delivery

To maintain safe and efficient processing for our décor, Cash on Delivery (COD) is not available. All orders must be prepaid through our secure online payment gateway.


Policy Updates

This policy is subject to change without prior notice. We encourage you to review it periodically before placing an order on our website.